Avoid Red Dragon Swords
by Carl
(Buffalo, NY)
I ordered a couple of knives as gifts for friends as of late November 2007 in order to make sure they arrived by the holidays. When I ordered them, they were posted as available. The next week, I received a message telling me that they were unavailable. I checked on the site and they were still posted as available.
Following, this I sent the company 4 separate emails, (the first asking to change my order, and the subsequent 3 asking to refund me). My emails were "ticketed" and I was assured by this ticket that they would be read promptly. They never were, and I'm out about $60. Nothing ever arrived from Red Dragon and it is now March.
Not much money, but the principle is what matters to me.
The fact that I've sent them several emails and all have been avoided or simply not dealt with tells me that small money orders may be overlooked and disregarded to due their losing a customer who isn't dropping money in mass quantity. Also, there is no other contact on their web page except for their unworkable "ticketing" system.
I would avoid this company if I were you. I have read many other similar complaints from dissatisfied customers as well.
