Beware of Medieval Ware
(Los Angeles, CA)
I decided to take the plunge and buy some swords, so I ordered 2 swords and a sword belt from medievalware.com. I placed the order on Dec. 14, 2011. By the 19th I received a message saying that my order had shipped and I was given the tracking number. My package came in the mail on the 23rd, just in time for Christmas. Eager to open my swords, I tore open the box only to find, not 2 swords and a sword belt, but one single sword. I called Medieval Ware's support number, but it only went to a machine to leave a message. I left a message. I then e-mailed their support team. No reply. Two days later on the 25th I sent another e-mail since I hadn't heard back from anyone. I also kept calling their number but I never got to speak to a person, only an answering machine. Then finally on the 27th I received a call back saying that they were sorry and that they would make sure to ship the rest of my order that Friday, December 30th. They also told me they would give me the shipping and sword belt free of charge. Friday rolled around and I hadn't receive a new tracking number, an update, or anything. Then the following Monday rolled around, still no word from the company. So on January 1st I sent another e-mail and called again, still no answer or reply. The next day they e-mailed me back saying they would ship it the next day and that the reason they hadn't shipped it yet was because of New Years. Well I originally placed my order back on December 14th, so I don't know why they were using the New Years holiday as an excuse. The next day rolled around, no shipment information or update. Finally on the 4th they actually shipped my sword and sword belt. On the 11th I opened my package and to my surprise it was only a sword. My sword belt was still missing. I opened the sword box and to my further surprise, they had sent the wrong sword. So I called them, again it only went to a machine. I e-mailed them again and waited for a response. They wrote back and said they don't know why I got the wrong sword and they didn't even know what sword they had sent. They also told me the sword belt would come later. I still haven't been given a tracking number for the sword belt. They then told me they would e-mail me a shipping label the next day. I wrote back saying I didn't want to waste my time and money driving down to the shipping location due to their own mistake. I asked them to send a driver to get the package since I know you can schedule pickups through UPS and FedEx. They then wrote back with this:
"I don't think we said anything about you driving to the shipping store we
stated if you read the email that we would send via email a return label and
that label will come with instructions, and with your nice attitude and
inability to read the email we don't need to deal with you again. I think we
bent over backwards for you by crediting you for the shipping and the sword
belt, at this point we want the sword back and we will credit you for it and
you can go buy the correct one for around $400 as they have increased there
prices. The sense of entitlement people have these days is weak"
So apparently me asking to receive the correct products I already paid for is asking too much according to their customer support. Also, they wouldn't have had to "bend over backwards" if they had sent me the correct order in the first place. I still haven't even received the sword belt or a tracking number for it. Also, the sword I bought is actually only $250 on other sites, not $400 as he pointed out. They also never told me in the first place that they would send a driver, they simply said they would give me return label. They also never said anything about the return label coming with additional instructions about scheduling a pickup, so I guess he didn't read the e-mail correctly either. If they had simply told me to begin with that they would send a driver, I wouldn't have had to ask. Since they were sending a driver anyway, I don't know why they got so upset about me asking them to send a driver. So since they screwed up multiple times, they ended up demanding that I give them back their sword that I already paid for and they lost the sale and a customer. They are completely unprofessional and I am appalled with their customer service. I will definitely never use their site again.
It is funny, right after I placed my order I found your site and I didn't see their site listed under the recommended sellers, so I thought "oh no, I hope I don't get screwed over." Haha!