Hanzoswords.com........no complaints here!!!!


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Hanzoswords.com........no complaints here!!!!

by Robert Pero
(Lutz, Fl.)

I have ordered a few swords from these guys and have not had a bad expirience yet. They offer quite a few wallhangers, some Musashi and thier in house brand Hanzo Steel.

The katanas I purchased from them were thier in house Kill Bill swords. Fully functional Bride, Bill and Oren's Shirisaya. I was slightly skeptical at first......but once they came......all that was gone. Very nice construction. Almost exact counterparts to the movie swords and good for light cutting duties. Water bottles, milk jugs and beach mats were easily dismembered by these swords.

Customer service is first rate as is thier shipping. Everything was packed very securely and shipped with the quickness.

While the Hanzo Steel brand is not up there with some of the bigger names.......dont discount it. Take a look, take a swing.......I dont think you will be disappointed.

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Hanzoswords.com........no complaints here!!!!

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issues with hanzoswords.com
by: Anonymous

I ordered the kill bill bride/demon set over two weeks ago and have yet to see the swords or heard a word back from the vendor. I have seen on the site that their customer service is first rate and their shipping is FAST but here I am in week three with no swords. I find it interesting since they are located only 20 miles from my house in Tampa, Fl!! I know the swords aren't a 20k thousand year old nihonto, but still, I want what I have paid for.

Complaints Here!
by: Anonymous

October 15, 2009
Products Ordered:
w036 - M-50014-2 Greek Fighting Wooden War Sword & Wooden Spartan Shield - Great for Cosplay, Conventions, or Halloween
Price: $49.99
Qty: 1

November 12, 2009
Good News! Your order has been Shipped! We'd like to thank you for your business and patience!

November 18, 2009
The shield arrived but not the sword. When can we expect that?

November 24, 2009
We did not receive the sword we ordered, nor a response to the last eMail that we sent. Please advise.

December 5, 2009
This is the third eMail I'm sending regarding my order. We ordered a Greek Fighting Wooden War Sword & Wooden Spartan Shield. We received the shield but not the sword. Please either send the sword or refund the money for that part of the missing order.

December 15, 2009
Once again, we received the shield but not the sword. If I do not receive a reply soon, I will have to look for other options to get our money back - or the sword.

Response: We'll get back to you as soon as we can. Thank you.

December 24, 2009
This is ridiculous! I read internet postings about other people having problems with ordering from your website but overlooked them for the sake of my son's wishes. I will now be forced to add my negative feedback to the site as well as report you to the Better Business Bureau. I'm very disappointed!

It is now December 30, 2009 and we have not received a response NOR the sword. BEWARE OF THIS COMPANY!!!

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Submitted by: Anonymous

Title

Comment
October 15, 2009 Products Ordered: w036 - M-50014-2 Greek Fighting Wooden War Sword & Wooden Spartan Shield - Great for Cosplay, Conventions, or Halloween Price: $49.99 Qty: 1 November 12, 2009 Good News! Your order has been Shipped! We'd like to thank you for your business and patience! November 18, 2009 The shield arrived but not the sword. When can we expect that? November 24, 2009 We did not receive the sword we ordered, nor a response to the last eMail that we sent. Please advise. December 5, 2009 This is the third eMail I'm sending regarding my order. We ordered a Greek Fighting Wooden War Sword & Wooden Spartan Shield. We received the shield but not the sword. Please either send the sword or refund the money for that part of the missing order. December 15, 2009 Once again, we received the shield but not the sword. If I do not receive a reply soon, I will have to look for other options to get our money back - or the sword. Response: We'll get back to you as soon as we can. Thank you. December 24, 2009 This is ridiculous! I read internet postings about other people having problems with ordering from your website but overlooked them for the sake of my son's wishes. I will now be forced to add my negative feedback to the site as well as report you to the Better Business Bureau. I'm very disappointed! It is now December 30, 2009 and we have not received a response NOR the sword. BEWARE OF THIS COMPANY!!!

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regarding hanzoswords
by: kevin

To the anonymous poster regarding your bill and bride set it would help if you could have posted your name although Im certaing you received your swords by now. I don't recall you giving us a call or emailing us with an inquairy.

Regarding the lady who only got half of her order, we have refunded her purchase for twice the amount of what she paid for the missing sword.

We responded to each email she sent us up until the last week of december because we were away due to the holiday. We were trying to secure additional sources for the missing item and it has since been discontinued by all manufacturers. She is still welcome to send back the other item for a full refund as well if she so chooses.

I will admit we are not perfect but we try very hard. When you are a high volume seller like us there are some occasional bumps in the road. Feel free to check our ebay feedback hanzo-steel as well as the product reviews on our site. We do not hide bad reviews either if a customer leaves us one.

If you want a good deal feel free to email me. Im more than welcome to haggle on pricing with my customers.

-kevin
www.hanzoswords.com

Hated David C. Died
by: Anonymous

I know ownership has changed at least two times since I started buying from them but every "Kill Bill" sword that has been numbered and signed, I tried to get one. Little did I know the autgraphs would not go on for ever.And did the prices go through the roof. I got lucky, ordered early when I started buying swords due to loving the movie, both parts, and after purchasing about 15 variations of signed swords, "Bill's", the Bride", and even "Bud's". I had no problem with any order, never needed to return or exchange, and still stop by to see what is new. I'd recommend buying from them based on the time sppent buying from them aand quality of what was sold.

Issues With Hanzo Swords
by: Anonymous

Kevin,
I still have not received any type of Tracking number for the shipment that was to be delivered by FedEx.
Although I have noticed that, on your website, my item has been marked as ‘Shipped’ there is no normal FedEX tracking information that is usually associated with this type of transaction .

Given these unusual set of circumstances, I have to assume that my item has not shipped at all. (FedEX is very good about providing that type of information to vendors and customers.)

It is past the 1-8 day time limit stipulated by your company. I do not intend to have this drag on any further.
Therefore, if the item is not delivered by Close of Business today, September 1, 2010, you can consider this as a demand for a refund of the money that was so promptly taken out of my account.

Regards,
MAH

Apologies to Hanzoswords.com
by: Anonymous

Kevin,

Since I was so quick to accuse, I want to be equally as swift with an apology.
The item arrived today, about an hour ago actually, and in excellent condition.

Sometimes I forget to consider the fact that I am not ‘the centre of the universe’ and there are others to be considered, as well.
I will post apologies in all of the places that I have posted concerns, but I wanted to email this to you immediately.

May you and your organization prosper for years to come.

Best Regards,
Marc