NO CUSTOMER SERVICES PROVIDED

by Randall Faulkner
(Ft Gordon, GA)

I placed an order and also requested 3 day delivery. After 3 days I called the so-called customer service. They said the item was not in stock. I told them that when an item is not in stock, the other companies I deal with always notify me. I also told them that they put me in a bind since I needed the item tomorrow. They said that they tell customers if they need it by a certain day to call and make sure it is in stock.

So let's recap:

1. If you want it by a certain date, the customer has to call to make sure it is in stock.

2. If you do not receive it by the designated time, the CUSTOMER has to call to see what is going on.

3. If the CUSTOMER really thinks that this place operates like most businesses and will not charge your card until the item is shipped, you are wrong.

4. If the item is backordered, the CUSTOMER has to call to find this out.

BOTTOM LINE - they call this CUSTOMER SERVICE because ALL of the services are done by the customer.

Randall K Faulkner
MAJ, SC
US Army