Real Armor of God


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Real Armor of God

by Harry Fletcher
(Flower Mound, Texas, US)

I bought the PV Celtic sword for $209.00 while the Gen2 sword was $179.00 with brass or Bronze fittings. I have no complaint with the company except that they give a phone number which is never answered by a person, leave a message; etc.

After reading SBG's review of the Gen2 Celtic sword I wish I had bought it instead. It is too much of a hassle to try return the one I bought which appears to have a bit longer blade and steel guard and pommel. Valiant lists this sword which apparently is the source for some RAOG merchandise.

I received the Celtic Sword promptly and decided to buy the discontinued Musashi Katana II SS005BD which was discounted from $135.00 to $54.00 along with the Windlass Spanish sword which came unsharped as advertised which normally sells for $265.00 but was discounted to $119.00. I received these swords promptly.

My only gripe is that they are hard to contact although near me by only a few miles but they answered my emails to them. The GEN II Celtic Sword was $29.00 cheaper on another site but what the hell, I have no legitimate complaints. I requested that they ship the sword to my home address rather than my billing address which they did but they require a signature for delivery or it is returned.

While I might have gotten a better deal elsewhere I have no real complaints.

Comments for
Real Armor of God

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This online store not recommended
by: Disappointed

Sadly "Real Armor of God" is not a customer-oriented online store.

Their 'terms and conditions" run for pages if you print them out, their customer service is poor, and they are quick to hide behind their 'terms and conditions" if they make a mistake.

I ordered some clothing, and it came in a size I didn't order. Because I didn't contact them within 10 days, i was stuck with the merchandise -- and out more than $100. The clothing was not even made by them, but a mass merchandise item made by some other company. It was available on other websites.

Based on this experience, when I went to look for a sword, I definitely wasn't going to buy from "Real Armor of God." I bought from Therion Arms instead, and the service, quality and price was exceptional.

Fortunately, "Real Armor of God" has competitors. I have found that I have better results from online sellers that make the terms they sell themselves or know their unique suppliers well. I hesitate to order online without first engaging in an email exchange, followed up by a phone call.

In this way, if I need it, I can ask upfront for changes, especially in clothing. For example, I ordered a cape from Designs by Kate, and instead of a standard cloak pin-clasp, Kate sewed in two silver chain clasps for me. I wanted a more open look. I now have a one-of-a-kind, stunning lined wool cape.

I do not recommend buying from "Real Armor of God." I encourage you to look elsewhere.

Ann Knopsnyder still complaining?
by: John Cooper

To Harry Fletcher, I apologize for our staff not being able to catch you phone calls. The Perfect customer service is something every company should strive for. How mistakes are resolved is what makes the difference and we are working hard to be available. Thank you for your business and please continue letting us know how we can help you.

We have one phone line and it stays busy during office hours... and sends a 2nd caller into voice mail. Also, when shipments arrive or are going out - everyone is in the warehouse. Please leave a detailed message. If you do not get a reply within a reasonable time (1-2 days), please email us for a quicker reply.

........ Looks like Ann Knopsnyder is still complaining? (She is the "Disappointed" anonymous comment.)

To address her comments again.... Net-net, we do our best to be fair and provide good value to our customers. Yes, our T&C are lengthy, but it's to protect us from people who have taken advantage of us in the past.

Ann Knopsnyder's comments seem skewed. If someone buys something and has it for 10 days, they should notice if it fits or not (common since).

We are very reasonable about returns and exchanges and do what we can to help. However, some of our manufacturers impose a 10 day return limit on us and refuse to help the customer if beyond 10 days... and this is pointed out clearly in the actual description as an additional alert before buying.

As owner of Real Armor of God, I can confirm we are doing our best to take care of customers quickly and fairly. If you have an issue, please let us know by voice mail or through our contact us page. (Ask for me if you need to, and be sure to leave a valid phone number or accurate email address otherwise we can't get back to you.)

To everyone else, thank you for your understanding and we appreciate your patience in these matters. We look forward to serving you soon.

My experience so far....
by: Adam

I have called the number 100 times and have left numerous messages... I can't even figure out how to cancel my order.... Or contact anyone to do it. It's not right.. If they told me SOMETHING about where my order is. I'd wait. But this lack of communication on their half is just silly. If you want to spend $$ and never see anything in return. Go for it. I really wanted to say good things too. But I'm just too disappointed in their customer service. -Adam. Ex future customer ever again

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