No Customer Service

by Jason
(Kansas)

I did a test order from them because I was hoping I'd find a wholesaler for my business. I received an email stating 19 items had shipped, but I only received 9 in the box. I called and talked with someone who told me they would check on my order and return a call to me. I never heard back. My emails are ignored, and I feel as if I'm blocked from their number as every time I try to call now, it goes straight to a prompt saying their mailbox has not been set up. I'm just out $100. I suppose it could go great if you get your item, but any problem you have will absolutely not be addressed. Use at your own risk.

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Jan 22, 2019
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by: Paul

This is quite unfortunate to hear and I hope an isolated case. It is a hard industry to be in - low profits and often quite demanding customer service requirements that can mean making a profit and staying in business is a constant struggle.

But at the end of the day, to be ignored when you have a genuine customer service issue is unacceptable and I hope SoM will see this and respond appropriately..

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