No engraving and no refund?

by Jason Riggs
(Temple, TX)

I purchased a knife from this company and requested to have initials engraved on it. I received a knife without the engraving, although I was charged for it. Since the knife was a birthday gift and an exchange would probably not arrive in time, I had the engraving done locally. When I contacted the company to ask for a refund they said they could not refund the cost of the engraving without proof that the blade arrived without it. I offered to send them a copy of my receipt from the engraving company and I was told that was not sufficient proof. So apparently they believe I either paid to have the blade engraved with the same initials that were already on it, or I went to tremendous trouble to forge a receipt in order to cheat them out of five whole dollars. Either way, it is ridiculous. Poor customer service and poor quality control. Beware.

Comments for No engraving and no refund?

Average Rating starstarstarstarstar

Click here to add your own comments

One final idea to try..
by: Paul

One idea to consider would be to also send them a photo of the item with the engravers receipt - that way they can see the knife you ordered, compare it to THEIR engraving service (as it should look different) and make a fair decision.

True enough, they probably should have refunded you as a courtesy, hopefully you can get this resolved. If not, please keep us updated.

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to True Swords.

Looking for honest, trustworthy sword sellers? Look no further than:

The Official SBG Sword Buyers Directory!

Sword Buyers Digest Newsletter!

Sign Up Now

Sign Up to Our FREE Monthly E-zine for all the latest sword news, info and much, much more! Click Here for more info..

Popular Review Categories

From the Store

If you like swords, "like" our page..!