Bad experience w/customer service

by Daijiro

I purchased the Dynasty Forge brand, horse themed katana and anxiously awaited for it to arrive as I was told it would take approximately 2 weeks. 2 weeks passed by and I finally got an email from "James" informing me that the katana I wanted is no longer in production. I told "James" that I was a little upset; he tried to sell me another katana. He didn't sound trustworthy and I asked for my refund. After a few more days, I finally got my refund. I will never deal with this company again.

Comments for Bad experience w/customer service

Click here to add your own comments

Apr 06, 2014
by: Anonymous

The other guy on here who left a bad customer service review was also helped by James. Is there just one guy in CS?

Jan 19, 2017
Dynasty Forge
by: Anonymous

I purchased a "Dynasty Forge Bushi Silver Wave O-Katana" from 'KultofAthena'. It arrived in a cardboard box with a couple of sheets of brown paper stuffed in to act as packaging; nothing else at all.
The cost of postage that 'KultofAthena' charged to send the AUS$1,000 sword to Australia, was AUS$500...
the blade was almost blunt. I tried to cut through a 2mm hollow cylinder of cardboard... it just could not cut it! I then noticed that the cardboard had marked to blade! I am incredibly disappointed at my first involvement with Japanese swords... I am having so much trouble now, trying to develop some trust in this industry. I would like to buy a "PROPER SWORD", but am now fearsome of another terrible expensive experience like I have had! Extremely disappointed that it is so difficult to know which vendors and manufacturers one can trust!

Click here to add your own comments

Join in and write your own page! It's easy to do. How? Simply click here to return to Swords of the East.

Buying Swords Online Can Be DANGEROUS!
Find the Best Swords in the: