parts availability for cheaper naginatas
by Bernard Miron
(Danbury, CT 06810)
QUESTION: Does anyone know where we might pick up scabbards for a tom anderson master cutlery TA-76 (modern naginata) & a master cutlery JL-069 (naginata with dragon)?. ....we also need the "handle" section for the JL-069?........photos are available from the master cutlery catalog.
Customer service for master cutlery in new jersey says they don't sell parts......I find it hard to believe....but they were the only reps for their products we could find.....the young girl we spoke to at m.c. seemed a bit officious, un-knowledgable about her products ("we don't sell naginatas") & possibly lazy....i think she was put out when we gave her the model numbers......so we asked to have the manager call us back & he never did....my feeling (and its just a feeling) is she may not have even told the manager because we are not dealers.
ANSWER: Wow, you have got to be kidding. They don't sell parts? Why ever not!
And talk about lousy customer service, that girl should be fired!
I wish I could be of more help on this one. I can only recommend contacting various dealers, maybe they will have more luck with the company.
Otherwise, if anyone else knows, add your comment. :-)