QUESTION: Hello, I recently bought a sword on swords of might witch the tsuka broke. I asked a replacement and at first the seller said he would pay the shipment (60 bucks) and now he says that I am supposed to pay them. I already paid 120 dollars for the sword and I don't want to pay more, the thing is that the shipment itself is around 25$ but I have to pay 45$ more for customs. Should I pay should I tell him he's the one supposed to pay?
Anyway, I'm not sure if I can ask you that kind of stuff
ps: your site is great!
ANSWER: Hi Guillaume,
I think it depends alot on how the tsuka broke...
If it was broken during shipping, shipping insurance will cover that (though it often takes the various carriers some time to arrange).
If it broke when being used, it depends on HOW it was being used when it broke it you follow me... ;-)
At the end of the day though, prevention is better than cure - and it pays to read through a sellers return and warranty policies, and ask them by email, before committing to the purchase.
Of course, that doesn't help much now - so from my own experience as both a sword buyers and seller, be polite but firm and I am sure he will work out a good compromise with you. I personally put customer satisfaction over short term profits, and sure Jason at Swords of Might will do the same as he has a good reputation.
Hope this helps, let us know how you get on.