Disappointed in "Real Armor of God"
by Ann Knopsnyder
(Atlanta, Georgia USA)
Sadly "Real Armor of God" is not a customer-oriented online store.
Their 'terms and conditions" run for pages if you print them out, their customer service is poor, and they are quick to hide behind their 'terms and conditions" if they make a mistake.
My husband ordered some clothing from "Real Armor of God," and it came in a size he didn't order. Because he didn't contact them within 10 days, he was stuck with the merchandise -- and out more than $100. The clothing was not even made by them, but a mass merchandise item made by some other company ("Real Armor of God" itself is owned by a larger company called Optimus International). The item was available on other websites.
Based on this experience, when he went to look for a sword, he definitely wasn't going to buy from "Real Armor of God." He bought from Therion Arms instead, and the service, quality and price were exceptional.
We also saw on here that Therion Arms received generally favorable comments and "Real Armor of God" did not.
Fortunately, "Real Armor of God" has competitors. I have found that I have better results from online sellers that make the items they sell themselves or know their unique suppliers well. I hesitate to order online without first engaging in an email exchange, followed up by a phone call.
In this way, if I need it, I can ask upfront for changes, especially in clothing. For example, I ordered a cape from Designs by Kate, and instead of a standard cloak pin-clasp, Kate sewed in two silver chain clasps for me at no extra cost. I wanted a more open look. I now have a one-of-a-kind, stunning lined wool cape.
We do not recommend buying from "Real Armor of God." We encourage you to look elsewhere.